Of all the things business leaders have learned during the COVID-19 pandemic, the most important aspect of leadership is communication.
Establish regular communication networks
During a crisis, communication is everything. It’s easy for misinformation to spread without direct communication channels with all employees. In a larger business, try working with smaller groups or by department. Encourage employees to ask questions and express their concerns, needs, uncertainties and family or work pressures. Maybe they are unfamiliar with new work procedures, such as working from home, or worried about learning new processes.
Your employees want the business succeed too, so share with them your recovery plan and the steps you are taking to recover and thrive, not just survive. Being informed will help your employees feel they are part of the success.
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