Here are 5 ways to deal with customers who don’t want to wear masks:
San Diego Starbucksbarista named Lenin Gutierrez after he politely asked her to wear a mask and attempted to show her a piece of paper describing Starbucks’ mask policy. She took a photo of him, cursing at him and other employees threatening to call corporate. After watching hisHow Can We Still Provide An In-Person Experience While Keeping Employees and Customers Safe?
A North Hollywood Trader Joe’s customer - who said she had a breathing problem - became extremely angry when asked to wear her mask last Friday. She was captured calling employees “democratic pigs” and profanities on on camera after being asked to wear a mask. She said,"I have a breathing problem, my doctor will not let me wear a mask. So anyone harassing me to wear a mask, you guys are violating federal law.
While I can’t give you a cure-all for this difficult time, I can remind you of what many businesses are doing to continue to operate a strong customer experience. Here are five tips to ensure customers comply with your mask policy, and help you keep customers and employees safe.1.Make your signage very clear in your marketing, and in signs on your store.
is a great solution for many businesses that are struggling to continue to provide the products and services they did prior to COVID.We know the customer is not always right. While you might lose some money in the short-term, by supporting your employees and your customers that obey the rules, you will create a sustainable business in the long-term, and show your support for the community.
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