Over half a million energy customers could get refunds and compensation for 'unfair' direct debits
If you're concerned about bailiffs turning up on your front door over unpaid energy bills, we previouslyOfgem said that it had found "minor weaknesses" in the processes of Bulb, E.On, Octopus Energy, Outfox the Market, Ovo, Shell and Utility Warehouse.Jonathan Brearley, Ofgem CEO, said: “We know how hard it is for energy customers at the moment so it’s crucial that the amount they pay each month in direct debits is right so they can manage their money.
The regulator believes this is unfair and thinks that some firms processes for hiking bills were not as "robust" as they should be. Green Energy UK said it was disappointed with Ofgem’s findings and has “genuine concerns that the information that we supplied has been misunderstood or ignored”.
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