The 67-year-old, who was struggling to breathe, was told to go to her GP or a walk-in centre.
A 67-year-old woman died trying to get through to her GP surgery three hours after calling for an ambulance which was not sent.She was told to go to a walk-in centre or her GP by a 999 call handler after it was determined she had an urgent problem which was not life-threatening.It added the service was experiencing "high demand" at the time.
The 39-year-old said her mother - who had type 2 diabetes and asthma - became ill on Boxing Day with the flu. The letter added: "At the time of the 999 call our service was experiencing a high demand for emergency responses.
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