'Much of technology, particularly when it employees AI, is missing emotional intelligence.' kaliouby
with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.The book is a memoir and describes Rana’s personal journey about how we can build emotional intelligence into our devices.This is a quest to humanize technology before it dehumanizes us.
In simple terms, the technology is essentially an algorithm that uses any camera on a device and it can detect your expressions in real time and then it’s able to take action based on that. So, that has meant that there are some markets and industries that they stay away from. For example, surveillance and security.
The best way to use this technology is that it can allow us to empathize with the customer and empathize with the user in a way that may not be possible i.e think digital interactions.
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