Make it count.
Getting an apology right is something we talk about a lot more these days—whether it’s regarding a public figure who screwed up, or any of us when we wrong a friend.
Psychologists, social anthropologists, and even marketing researchers have long been trying to crack the code for the perfect apology. Their work brings us closer to a scientifically proven way of saying you’re sorry, and reveal the reasons why you should do it in the first place.Genuineness is often overlooked, but it is a key element to a good apology.
calls these halfhearted expressions of remorse “nonapologies” or things that look like apologies, but don’t actually show regret, and therefore, make a situation even worse.make an apology more effective“Facial expressions such as eye contact, watery eyes, crying, vocalization, are certainly important cues for how an apology will be received,” saidEmpathize with the person you’re apologizing to
“Empathy had clearly the larger impact on how respondents rated their satisfaction,” said Roschk. For him, it made sense, as we can usually tell when we’re on the receiving end of a dishonest apology.
Deutschland Neuesten Nachrichten, Deutschland Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Elon Musk agrees with tweet saying 'game is rigged' if he can't buy TwitterElon Musk's tumultuous bid to buy Twitter continued Saturday when the Tesla CEO took to Twitter to agree with claims that the “game is rigged” if his attempts fail.
Weiterlesen »
Rihanna Is Saying ‘No’ To Gender Reveals, Baby Showers And Maternity Clothes'At first I expected some magical change, but really I remain who I am,' said the pop and fashion icon.
Weiterlesen »
Some scientists are saying to leave your shoes outsideResearchers with “360 Dust Analysis” say leaving your shoes on inside the house could bring-in potentially harmful pathogens from outside. They say shoes can carry microorganisms that are drug-resistant.
Weiterlesen »
Some scientists are saying to leave your shoes outsideSome scientists are saying 'leave your shoes outside' to prevent bringing potentially harmful pathogens inside.
Weiterlesen »
Everybody’s Talking About Value-Based Health Care. Here’s What They’re Not Saying.Value-based care has been held out as a panacea for all that ails US healthcare. A closer look reveals that its front-line reality might not be as rosy as we might hope.
Weiterlesen »
Dawn Staley had the best response to A'Ja Wilson saying she was ready to transfer from South CarolinaDawn Staley had a great response ready after A'Ja Wilson said she was ready to transfer from South Carolina.
Weiterlesen »