Christopher Vanderpool works shifts as a "health ambassador" at a Walmart in Fayetteville, North Carolina. For $11 an hour, he stands in the parking lot asking customers to put on masks before entering the store.Many abide by the rule. Others, the 18-year-old said, "will say 'No, I
Acme market's parent company says that, in not insisting on masks, it wants"to avoid conflicts that would put the store director or other employees and customers at risk."
Many shoppers and workers say the retailers’ reluctance to police their customers’ mask-wearing ultimately renders the new rules toothless and will perpetuate the spread of the coronavirus. And workers find themselves thrust onto the front line of a cultural and political war over masks that can lead to ugly confrontations and, at times, violence.
The retailer said that if someone didn’t want to wear a mask, managers “will talk to the customer and try to find a solution. We do not want our associates to do anything that could lead to a physical confrontation.” “My feeling is, if you cannot say something as simple as, ‘You have to wear a mask in the store,’ you shouldn’t be working in a store,” she said. “I refuse to believe that every person who gets angry about having to wear a mask is capable of committing murder.”
Retailers are likely on solid legal ground if they decline service to someone refusing to wear a mask, especially if they offer alternative ways for customers to shop, such as home delivery and curbside pickup. After losing her job at a nonprofit in March, Chivonne Washington was low on cash and unable to qualify for unemployment. The manager of the Acme grocery store in White Plains, New York, gave her a job and $40 “for my pocket.”But Washington said she was constantly navigating how to deal with customers who were not wearing masks.
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