ICYMI: Air Canada cancels 154 flights a day this summer amid 'unprecedented and unforeseen strains' — via financialpost Transportation News Airlines AirCanada
“Despite detailed and careful planning, the largest and fastest scale of hiring in our history, as well as investments in aircraft and equipment, it is now clear that Air Canada’s operations too have been disrupted by the industry’s complex and unavoidable challenges,” Rousseau said.
“The result has been flight cancellations and customer service shortfalls on our part that we would never have intended for our customers or for our employees, and for which we sincerely apologize,” Rousseau said. “We are convinced these changes will bring about the improvements we have targeted. But to set expectations, it should also be understood the real benefits of this action will take time and be felt only gradually as the industry regains the reliability and robustness it had attained prior to the pandemic,” Rousseau said.
However, because numerous airlines, especially in Europe, are cancelling flights, travellers may be more understanding, rather than placing fault on Air Canada entirely, he said. German airliner Deutsche Lufthansa AG cancelled more than 3,000 flights in July and August, BloombergAs well, Canadian consumers, who saved up billions during the pandemic, are eager to travel again after COVID-19 lockdowns blocked vacation plans.
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