Airbnb promises 100% listing verification, new refund policy and 24/7 hotline after report exposes nationwide web of scams:
’s lax policy enforcement, the company’s CEO, Brian Chesky, sent out an email to employees informing them of a series of big changes on the way regarding the company’s listing verification and customer refund policies.
Conti’s investigative report was triggered by her attempt to chase down a scammer who had not only grifted her, but also did the same to numerous othercustomers. The scammer created various faked Airbnb profiles with deceptive listings across the U.S.
Chesky explained in the email sent out on Wednesday that the company would be making a year-long effort to ensure every one of their seven million listings are being advertised accurately: “Today, we are making the most significant steps in designing trust on our platform since our original design in 2008,” he wrote. “We believe that trust on the Internet begins with verifying the accuracy of the information on Internet platforms, and we believe that this is an important step for our industry.
Hopefully the company lives up to its word and puts in a greater effort to protect its users, but if you don’t really feel like waiting around to find out, here are
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