Zoonet employs 'elegant generalization of ping and traceroute' among other tricks
Alibaba Cloud has detailed the telemetry tool it uses to look out for glitches in customers' virtual networks, and revealed it’s reduced the number of personnel dedicated to troubleshooting by 86 percent since developing the system.
Alibaba Cloud, as is the nature of such operations, runs rather a lot of virtual networks and so set out to learn how best to manage them to ensure tenants didn't experience glitches or outages. Doing so involves a"Zoonet agent" – described as"a process deployed together with the tenants' VMs and the VM hypervisor on the server."
Cloudy networks that span multiple datacenters and touch the public internet can be very complex – creating the potential for Zoonet to detect lots of anomalies. To avoid alert fatigue for its on-call engineers, Alibaba Cloud chose to aggregate warnings"according to temporal and spatial correlations." Engineers receive representative alerts for virtual network troubleshooting, rather than a firehose of warnings.
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