Amazon has apologized to Kristin Livdahl after she said the brand's Echo device challenged her child to put a coin into an electrical outlet.
Livdahl responded she was unaware of this mode, but would be installing it.."I don’t think it was available when we first got it."replied on Dec. 27, providing a link for supportLater that day, Livdahl shared a message she says she received from Amazon's Tech Support Executive Customer Relations team.
"We're currently working with our developers regarding your Alexa concern," the email, written by an associate self-identified as Jeremy M., read."As soon as we received further information, we'll contact you with an update. In the meantime, please feel free to reply to this email with any questions or concerns you may have. We appreciate your patience."in early 2020 and provided a word-for-word synopsis of the dialogue Alexa shared.
In a statement to TODAY late Tuesday, an Amazon spokesperson acknowledged the alleged challenge and apologized. "Customer trust is at the center of everything we do and Alexa is designed to provide accurate, relevant, and helpful information to customers," an e-mailed statement read."As soon as we became aware of this error, we quickly fixed it, and will continue to advance our systems to help prevent similar responses in the future.
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