CEO Robert Isom sent a letter to all 108,000 employees at the Fort Worth-based company, writing that he was “incredibly disappointed by what happened on that flight and the breakdown of our procedu…
CHICAGO – JUNE 10: American Airlines jets sit on the tarmac at O’Hare Airport June 10, 2003 in Chicago, Illinois. Moody’s, the credit rating service, said June 9 that despite progress made in cutting costs, American’s credit outlook remains “negative.
Three of the men filed a lawsuit for discrimination, the latest in a series of controversies involving Black passengers on American Airlines flights, the latest of which Isom said the new advisory group will help “maintain standards, define processes and escalation procedures, measure our actions and improve feedback loops to ensure that we fulfill our commitments to Black travelers.” The airline will also review its training manuals and internal reporting process, the letter said.
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