In February, AO upped it annual earnings outlook for the third time in just over three months after it said its cost-cutting efforts were paying off
AO is to create over 250 jobs at its Bolton headquarters and revealed successful applicants could receive a 20% pay rise within a year.
AO added that its contact centre agents have already had pay increases of over 20% in the past 12 months, along with a £400/month performance-based bonus..Jo Salisbury, head of contact centre transformation at AO, said: "Making customers happy is at the heart of everything we do and as such, we are delighted to be investing heavily in our people - especially the ones who speak to our customers and are exceptional in the moments that matter.
"Our customer service specialists go through AO’s Academy process, seeing them grow and develop their existing customer service skills.
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