A survey has found Arriva in West Yorkshire to be the 'worst' bus operator in England
Just 66% of passengers were satisfied with their last journey, a survey by watchdog Transport Focus covering 55 operators indicated. Yorkshire towns and cities served by Arriva buses include Leeds and Wakefield.
“Crowding makes people less satisfied, even when they can get a seat. Passengers who sat next to someone they didn’t know are significantly less satisfied than those who didn’t.” Transport Focus director David Sidebottom said: “It is good to see many passengers are satisfied with their journey. “Eighty per cent overall satisfaction is a good start.“As congestion continues to bite, Government, bus operators and local authorities must work together so that passengers see the improvements in reliability, journey times and better value for money fares promised in the national bus strategy.
“To drive improvements for bus passengers right across the country, operators and local authorities will want to learn from these high-performing places.
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