As people look for safer jobs, some are turning their homes into call centers

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As people look for safer jobs, some are turning their homes into call centers
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As people look for safer jobs, some are turning their homes into call centers.

Employees have to understand that it's contract work, meaning they don't get health benefits or vacation time. Liaw said that's all made clear from the beginning.

NexRep does all the due diligence on prospects before hiring them and assigning them to projects. Liaw said the company only accepts 3% to 5% of applicants. After they join and go through virtual training and certification, agents get to schedule their hours and can work from anywhere, as long as they have a solid internet connection.Reysie Beekmann was working at a hospital in Colorado in March, and had to resign after schools closed so she could stay home with her 7-year-old son.

"If I take a day off right now and want to make up for it, I can always do it," said Beekmann. "The biggest selling point is to be able to be at home and spend more time with your family.", whose cloud-based software powers contact centers. Like many cloud software providers, Five9's stock price hit a record this month and is up 71% for the year as investors bet that the work-from-home trend is here to stay.

"With tens of millions of people out of work, it feels like a great opportunity to go after that talent and enable them to do customer support from their homes," Trollope said.in April that visits in the first quarter, jumped 92% from a year earlier, and it predicted that visits for the year would climb from 4.1 million in 2019 to between 8 million and 9 million in 2020.

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