As refund complaints soar, Democratic lawmakers are introducing legislation that would hold major U.S. airlines legally responsible for giving customers refunds—even if their flight was not canceled.
U.S. airlines legally responsible for giving customers refunds, even if their flight was not canceled.
On Tuesday, the DOT issued its second warning to airlines related to refunds, asking them"to revisit their customer service policies and ensure they are as flexible and considerate as possible to the needs of passengers who face financial hardship during this time." The DOT said airlines are required to provide a refund to travelers if their flight is canceled or significantly changed by the airline, but not if passengers individually cancel their ticket.
Passengers walk through the United Airlines terminal at George Bush Intercontinental Airport on May 11, 2020 in Houston.The Cash Refunds for Coronavirus Cancellations Act, spearheaded by Sen. Edward Markey, D-Mass., would require the airline to"promptly offer a full cash refund for cancelled tickets" if either the airline or the passenger canceled the trip.
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