The Borgata's website and phone lines were also down Wednesday. Reservation cancelation and change fees will be waived through Sunday.
. Forbes reported that the attack took 10 minutes and involved a hacker identifying an MGM IT support employee on LinkedIn and then calling the company’s help desk.
“Our guest remain able to access their hotel rooms,” MGM said, “and our front desk staff is ready to assist our guests as needed.”As Alex and Jenny Parks headed home to Baltimore on Wednesday after a long weekend at the Borgata, they had a largely positive outlook on their stay.They had overheard other guests saying that their room keys didn’t work and that they couldn’t call down to the front desk, they said, and the slot machines weren’t taking cards.
“It’s been miserable,” he said, as he played at the Huff N’ More Puff slot machine inside the casino. “You couldn’t even cash out.” Borgata employees did not say anything about the attack when they checked in, Garner said. He first found out about the computer issues when he was tried to cash out of his slot machine.
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