AT&T says it's developed a ChatGPT-based tool with help from Microsoft so that its employees can safely use it
amid the rapid rise of generative AI, but AT&T said its tool is being used to assist its coders and software developers with their work, as well as translate customer and employee documentation.
AT&T is also exploring use cases such as upgrading legacy software code, helping employees get answers to some HR questions, and streamlining some of its customer services. "We are profoundly optimistic about the present and future of AI," Markus said in the blogpost."We expect it to help businesses serve their customers better, enable new products and services that weren't previously possible, and make our employees more effective and innovative."
The blogpost said AT&T had worked with Microsoft to ensure the tool was secure for corporate data, something that has been a concern for companies with . Ask AT&T has been"pressure tested for leakage" to ensure private material does not spill into the public domain, per the blogpost.
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