Bank of America is fined $225 million for botching pandemic benefits

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Bank of America is fined $225 million for botching pandemic benefits
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More than 100,000 people will be compensated for the bank's faulty fraud detection program, which froze customer accounts.

Regulators are fining Bank of America $225 million for bungling the distribution of unemployment benefits amid the pandemic, and are ordering the bank to compensate more than 100,000 people in a dozen states as a result.

At issue: programs administered by Bank of America that largely used prepaid cards akin to a debit card on behalf of 12 states: Arizona, California, Iowa, Kansas, Kentucky, Massachusetts, Maryland, Michigan, New Jersey, Nevada, North Carolina and South Carolina, according to the OCC. Beyond the fines, Bank of America will have to reimburse consumers the money that was withheld from them as well as a"consequential harm" payment, according to CFPB. Roughly 100,000 cardholders were impacted, and the compensation would total"hundreds of millions of dollars," a spokesperson stated in an email.

In an emailed statement to CBS MoneyWatch, a Bank of America spokesperson noted that in 2020 and 2021 state systems were overwhelmed with fraudulent claims, as"the pandemic created unprecedented criminal activity where illegal applicants were able to get states to approve tens of billions of dollars in payments."

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