The East Bay woman was getting her internet through Comcast, but was still being billed for service through EarthLink.
A Walnut Creek woman discovered she had been paying for internet access she hadn't used for more than 13 years."So how's EarthLink doing?," I ask.Goad works for EarthLink, which is still out there providing internet access across the continental United States and a couple other countries.I became aware of EarthLink again because Mary McHughes from Oregon was visiting a friend in the Bay Area.
McHughes found her friend was actually getting her internet service through Comcast. So she called EarthLink and told them, "You know we don't have Internet access. So Susan's been paying over $50 a month. I know she's had Comcast since 2010, so she's been paying for 13 years, and I said, 'Could she get a refund of maybe a year?'"She was told there can be no refund. So she reached out to 7 On Your Side, and we got a hold of Goad at Earthlink.
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