Brit broadband subscribers caught between crappy connections and price hikes
UK broadband subscribers are being hit by a double whammy of service disruptions and above-inflation price hikes, but many are caught in fixed-term contracts and unable to switch, according to consumer advocate Which?
However, even with the best performers in the Which? survey – Shell Energy Broadband and Utility Warehouse – a minimum of 40 percent of customers said they had experienced at least one problem. "It's completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection," Which? director of Policy and Advocacy, Rocio Concha, commented on the findings.
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