The debacle, the author writes, is a prime example of failures that have plagued other major civic tech efforts.
on the nomination of Su, whose role as secretary of the California Labor and Workforce Development Agency placed her at the helm of the state agency that oversaw the EDD during the pandemic.
Su responded: “I certainly know that I and many of my colleagues, and others that sat in the same position that I did when the pandemic hit, wish that we had a system that was capable of meeting the need.” Rather, Pahlka explains, the dysfunction stems from the policy environment at the EDD and the bodies that oversee it. The California Legislature, federal labor regulators and flawed oversight mechanisms have all contributed, she wrote, to ever-growing and often-incompatible regulations, plus a political system that rewards compliance over public access.Early in the pandemic, this dynamic played out in tandem withof online fraud targeting nationwide unemployment systems.
“I am much more likely to get my own Social Security number wrong than a sophisticated criminal enterprise is,” Pahlka explains, “especially if I’m fingering it into a wonky, hard-to-see web form on a tiny keyboard on my mobile phone.”
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