Current rules allow suppliers to ‘back bill’ customers for an entire year which can push people into energy debt.
Citizens Advice has warned that millions of households are missing out on the benefits of their smart meter due to faults and poor service from their supplier. More than half of British homes now have a smart meter, but they are being let down by suppliers who are often "nowhere to be found" when problems arise with them, the consumer charity said.
Almost a third experienced issues with their in-home display screen that helps households track their energy usage and costs. A quarter of people who asked Citizens Advice for help with smart meter issues had billing problems. It also wants consumers not to be left "waiting in limbo" when suppliers blame issues on the Data Communications Company, which is responsible for the technology's network, leaving smart users unable to get some issues resolved directly.
A Smart Energy GB spokeswoman said: "The vast majority of smart meters are operating as they should and it's good to see this report highlight that most smart meter owners are happy with them, benefiting from the ability to better manage their energy use and access smart products and more flexible energy tariffs.
A Department for Energy Security and Net Zero spokeswoman said: "Our official statistics show the vast majority of meters are working in smart mode - almost 90% of the 35 million smart meters installed.
Cost Of Living Energy Personal Finance Retail And Consumer Money Worries
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