'More than 340,000 calls to NHS 24 were abandoned before the caller was able to speak to an operator in the first nine months of this year'
The NHS 24 contact centre at the Golden Jubilee National Hospital in Glasgow which First Minister Nicola Sturgeon visited to meet staff supporting Scotland’s public information response to coronavirus . PA Photo. Picture date: Wednesday
The figures showed that, so far this year, the average time for waiting to speak to an operator stands at 19 minutes and four seconds.The figures come after the launch of a new NHS 24 call centre in Dundee, which was announced in January as a move to “help facilitate the increase in demand for the NHS 24 service”.
“Patients are doing the right thing by calling NHS 24 for advice before attending A&E or their GP surgery. Gulhane, a Glasgow MSP and practising GP said unless it was addressed there would be more pressure on the NHS over the winter months.
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