The increase comes as part of a rising trend of complaints seen throughout the COVID-19 pandemic as customers face increased financial stress and rates of financial fraud. cdnpoli
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The Ombudsman for Banking Services and Investments says banking inquiries were up 56 per cent and the number of banking cases it opened was up 33 per cent, while the ADR Chambers Banking Ombuds Office reports that the number of complaints it received was up 45 per cent while it opened 21 per cent more cases.We deliver the local news you need in these turbulent times on weekdays at 3 p.m.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
OBSI chief executive Sarah Bradley says in a news release that the increase comes as part of a rising trend of complaints seen throughout the COVID-19 pandemic as customers face increased financial stress and rates of financial fraud. She says changes last year to financial consumer protections laws have also led to more complaints being brought to and addressed through the system.
The federal government committed in last year’s budget to creating a single banking ombuds after pressure from numerous groups, but for now the OBSI handles complaints on CIBC and BMO along with numerous investment firms, while the ADR covers RBC, TD, Scotiabank and National Bank.
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