The charity said people are “feeling the squeeze” as they face concerns about bills.
Calls to an advice helpline have risen by 10% on last year amid the “worst cost-of-living crisis in living memory”, a charity has warned. said people are “feeling the squeeze” as they face concerns about bills, particularly in relation to energy.
CAS’s online advice saw the highest number of page views outside of the pandemic, and the third highest number of page views ever in January with 247,594 users. “Combined with record views of our online information pages, it is clear that people in Scotland are feeling the squeeze and are worried about their bills.
“Given that social security-related advice has dominated CAB demand since welfare reform in the early 2010s, this is significant.”There has been a drop in people looking for energy efficiency advice due to the pandemic, but an increase in people needing advice regarding their debt to an energy supplier.
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