An ATM scam victim took matters into his own hands after multiple withdrawals totaling $1,640 were stolen. So, he took his own surveillance video. But the victim says Chase bank still denied his claim.
Justin Sindelar said he was also scammed. "My initial reaction was, wait a second, I definitely didn't withdraw that much money."A bank manager told victims that scammers pour glue into the slot so victims have to tap instead.If a customer walks off without closing the window, a thief can step up and withdraw more money.Chase Bank rejected his claim. Just as it denied other victims, ruling that they authorized the withdrawals.
"And then I told Chase , 'Hey, I have this video, is this proof? And they said no. Just because you have proof of them doing it to someone doesn't mean it happened to you.'"The bank also refunded other scam victims, but has not said how it investigates these scams.Chase did not say what the changes may be, but it indicated it may change the way the tap feature closes out the transaction window.
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Chase Bank ATM victim goes undercover to prove he was scammed by glue and 'tap' thiefAn ATM scam victim took matters into his own hands after multiple withdrawals totaling $1,640 were stolen. So, he took his own surveillance video. But the victim says Chase bank still denied his claim.
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