Portugal plans to trial answering emergency calls using an AI chatbot based off ChatGPT, and it could be rolled out by 2025, government official says
Portugal is planning to test a new artificial intelligence system based on OpenAI's chatbot ChatGPT to see whether it could be used to take emergency calls in the country during busy times.
Pombeiro explained that during busy periods, callers have to wait five to six minutes to receive a response for example, during urban fires, lots of people will be calling the line to report the same situation which can be time-consuming for police dispatchers. Instead, the AI system will respond to the calls first in"natural language response" to"assess what kind of problem" the caller is reporting, Portugal News' report added.
The system won't be used to take calls through to the end of the process, but instead, callers will likely be directed to a human dispatcher.
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