If you get stuck in traffic in Santa Barbara, it could be the line for the Chick-fil-A drive-through. “It’s almost like we’re in L.A. now.”
Photo Illustration by Chaya Howell/The Wall Street Journal, Getty Imagesfranchisee Travis Collins during the pandemic, thanks to surging appetite for chicken sandwiches from his drive-through window.
Mr. Collins, the franchisee, said he’s doubled the number of staff to move lines faster, added overflow parking spots and hired guards to direct traffic. In-N-Out, a burger brand with cult status, originated in Los Angeles County and is credited with popularizing the use of a two-way radio that allowed diners to order without leaving their cars. Today, at its Venice Boulevard location in Los Angeles, it’s common to see a line 30 vehicles deep, stretching through a neighboring strip mall parking lot and down a residential street.
Local Chick-fil-A supporters, including employees, working mothers and a recent college graduate, portrayed the kerfuffle as a nothingburger, describing the restaurant as a supportive workplace and a cheap and easy meal option.Christine Mai-Duc/The Wall Street Journal In a 14-page memorandum titled “Traffic Conditions Associated with Chick-fil-A Queuing” sent to city officials in January, Santa Barbara’s chief transportation engineer, Derrick Bailey, wrote that the drive-through snarled traffic for an average of 70 minutes on weekdays and 92 minutes on Saturdays. The backup on the busiest day of the study period was 2½ hours.
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