Jayne Ozanne blamed 'outrageous' postal delays for her festive greeting arriving four months late.
A woman says it is "outrageous" a Christmas card took more than four months to arrive via Royal Mail.
She added: "For my birthday last year I didn't get my cards for about three weeks, and since then I've just told people if you need to get hold of me then send me an email or something through an actual courier. A Royal Mail spokesperson said: "Improving quality of service is our top priority... we're sorry to any customers who may have been impacted by our performance during a year that has been one of the most challenging in our history.
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