Citizen’s volunteer ‘safety’ app accidentally doxxes singer Billie Eilish
When Citizen launched as Vigilante in 2016, Apple quickly pulled the title from the App Store based on concerns about its encouraging users to thrust themselves into dangerous situations. So it rebranded as Citizen with a new focus on safety, and Apple re-opened its gates. The app began advising users to avoid incidents in progress while providing tools to help those caught in a dangerous situation.
A staffer was ignored in a Slack chat when they warned the team about breaking the app’s terms of service, which prohibit “posting of specific information that could identify parties involved in an incident.” When police announced that night that they had made an arrest, the team celebrated, believing their feverish hunt for notability had led to the capture. The only problem? Citizen had the wrong guy.
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