A new report is warning that customers could be left confused by their energy supplier contacting them about changes to the price of power from January 1
. Although the alterations are set to be small anyone getting notified by their electricity provider could potentially be confused.
The Energy Price Guarantee reduces the amount you can be charged per unit of gas or electricity, to an annual equivalent of around £2,500 for a typical household in Great Britain. Although the price cap set by the regulator Ofgem increases in January, the government guarantee supersedes that, meaning the government has to pay the difference to suppliers to cover that increase in price.
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