Shropshire Council has been told to apologise for failings in the care of an elderly man who was nicknamed “Mr Dunno” by staff due to having dementia.
The man's daughter raised complaints about his time at a care home
While the ombudsman upheld some elements of the complaint, it judged that other issues raised did not amount to faults on the part of the council or the home. “Both the council and the care home accept it is totally unacceptable for staff to use nicknames, especially derogatory ones. It says that while this was “unpleasant” for Mrs X, there was “nothing to suggest” her father was left uncleaned for prolonged periods of time.
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