“We must help people keep their homes warm this winter,” she said.
Energy suppliers must help residents struggling to pay their bills this winter rather than “thinking only of their own interests,” a councillor has demanded.
She said: “They often complained that their energy supplier was asking them to pay amounts they simply couldn’t afford.” Councillor Siddique wrote to Jonathan Brearley, the Ofgem chief executive, last month emphasising how it is “more important than ever that energy suppliers show the flexibility needed to help vulnerable customers manage the payment of the escalating costs of energy".A recent review of how energy suppliers help customers in payment difficulties, by Ofgem, found the majority of firms have minor to moderate issues while three have ‘severe’ weaknesses.
Councillor Siddique urged firms to “treat customers who are struggling to pay their bills in a sympathetic manner so that these consumers can manage their financial difficulties”.“We must also help them to manage the various other financial pressures they face.
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