The introduction of the booking system also added to the upsurge of complaints
Cuts to opening hours at West Lothian ’s recycling centres - and the need to book to go - have led to a surge in complaints about council services in the last year.
Pauline Orr, SNP councillor for Linlithgow asked: “Whilst I recognise that the changes made to the recycling centres and the bin collections are a contributory factor, what steps, if any, are being taken to improve services and what the timescale is for these?” “As that gets installed across the localities those complaints tend to drop off, which we are seeing in the CRC sites.”.
Scottish National Party Linlithgow Broxburn
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