Delta Air Lines is losing about $27 million a day. More than bailout money, CEO Ed Bastian says the industry needs the federal government to focus on halting the spread of the coronavirus.
Elijah Nouvelage/Reuters
"The bottom line is we've got to restore confidence amongst our consumer base in air travel," he tells NPR., Bastian describes Delta's strategy to prioritize customer safety over filling planes — with an eye toward long-term viability. In addition to the health concerns, is it partly a business consideration that by leaving middle seats open —— you will get more people to fly your airline than other airlines that are trying to save money by filling up the plane, for example?
The time it takes to get the results back for our people has extended up to a week, which is unacceptable. We now have it down to somewhere between two to four days. The good news is that the testing that we're doing on our people is verifying that the aircraft is a very safe enclosed space, because our flight attendants, our pilots, our ground workers, our airport workers ... some are positive, absolutely. But at much lower rates than any national average that I've seen.
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