The woman 'did not receive the service she paid for', a watchdog concludes
The woman "did not receive the service she paid for", the Local Government and Social Care Ombudsman saidA Derbyshire council and an NHS trust have been told to pay compensation to a family after failing their dying mother in her final months.The woman "did not receive the service she paid for", the Local Government and Social Care Ombudsman said.Visits limited
Concerns were also raised about visitation rules which limited how often they could see their mother. The care home manager had been trying to follow national Covid guidelines around visitation, which led to issues in the family gaining access for end-of-life visits, it said.The watchdog told the county council to pay £2,350 to the woman's family in acknowledgement of care home support which "fell far below expected standards at times".
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