Heather Sturdy says there have been around 10 occasions where drivers have 'shut the door in her face'
A disabled mum has slammed First Bus for 'discrimination' after claiming drivers repeatedly refuse to let her on board her wheelchair and her baby boy's pram.
Heather relies on the service to take eldest son Kayden to school and attend hospital appointments for youngest child Brodhi, who was born eight weeks premature. She says that the ordeal has left her 'at a loss' and that being constantly left out in the cold is having a detrimental impact on her and her kids' physical and mental health.
"I feel like this is discrimination against parents in wheelchairs. I don't drive, trains are awkward for me and taxis are too expensive. If I can't get on the bus, how am I supposed to get about? A number of further incidents prompted Heather to complain to First Bus. The transport company then issued the mum with a letter which stated that wheelchair space on most vehicles can accommodate up to two small prams or normal sized unfolded pushchairs and, if not occupied, should be prioritised for wheelchair users.
The driver remarks that 'prams and wheelchairs cannot travel at the same time' before closing the doors and driving away. "The rules need to be clear for passengers in wheelchairs who are parents with prams and drivers need more training. They need to accommodate us.
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