The DWP has confirmed the latest PIP assessment statistics which include the number of assessments conducted over the phone, in-person and by video call
The Department for Work and Pensions has released new statistics showing that 661,620 Personal Independence Payment assessments were conducted over the phone between February 2022 and January 2023. This figure represents 66% of all assessments, including new claims, award reviews and changes of circumstances.
If any of the remaining 172,954 Scots on PIP report a change in circumstances or are nearing the end of their fixed award, their case will be moved to Social Security Scotland. Observations on what you say and do during the assessment The assessor will utilise the information you provided on your PIP claim form, but they will also form opinions based on what you say and do on the day. For instance, if you're asked how you arrived at the centre for a face-to-face assessment and you respond that you took the bus, without further explanation, they may note that you are capable of travelling alone on public transport - unless you specify otherwise.
During the phone assessment, you might be asked to explain how you carry out simple tasks like preparing and cooking food, getting dressed and washed, and how you navigate outside your home. Don't rush your response, bear in mind they are reviewing your claim form and asking the same questions you've already answered.
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