Grant Shapps has told energy firms they should make greater efforts to help those struggling to pay their bills.
The Business Secretary has demanded that energy suppliers stop forcing financially stretched households to switch to prepayment meters. Grant Shapps has also vowed to “name and shame” the worst offenders.
Mr Shapps said: “Suppliers are clearly jumping the gun and moving at-risk customers on to prepayment meters before offering them the support they are entitled to – I simply cannot believe that every possible alternative has been exhausted in all these cases. It comes after hundreds of thousands of customers have been switched over to more costly prepayment meters, often unwillingly and without the offer of support, after failing to keep up with rising energy payments.
It comes after energy bills have soared due to rampant inflation and the impact of Russia’s invasion of Ukraine.
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