Zoom, which helped millions work from home during the pandemic, is requiring employees return to the office
growing in a post-pandemic world. While its share price quintupled from March to October 2020, the stock has since retreated to pre-pandemic levels. In an effort to resuscitate growth, Zoom is developing a wider suite of software tools for big businesses, including in-office collaboration products.
It has invested in startup Anthropic to include artificial intelligence in its software for managing and automating customer service requests. While many chief executives want employees back five days a week, “I think the hybrid work is going to stay,” Chief Executive Officer Eric Yuan said during a May earnings call. “I think hybrid work does bring another kind of huge opportunity to us.”
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