Facebook is set to gain EU antitrust approval for its acquisition of Kustomer after offering remedies that allow rival products to function with those of the U.S. customer service startup, people familiar with the matter said.
A buying spree of startups by big companies has triggered concerns on both sides of the Atlantic, with regulators worried about so-called killer acquisitions aimed at shutting down potential rivals before they are big enough to be a threat.
Facebook has given remedies which focus on interoperability issues allowing different products and technology to function together, one of the people said. The EU executive took up the case after the Austrian competition agency asked it to, even though the deal falls below the EU turnover threshold. The watchdog is using a rarely used power known as Article 22 that gives it some discretion.
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