The pandemic will affect cleanliness protocols, the check-in process, buffets, minibars and more.
“Such things as UV light sanitizer or tech that can assist with social distancing have already started to show promise,” said Robb Monkman, founder and CEO of the hospitality safety brand. “Hotels are also making use of digital signage reminding guests and staff about best practices.”
The ability to use your phone to unlock your hotel room would be a game-changer, as would in-room automation like mobile apps to turn on the lights, control the TV, and order room service. Monkman noted that some hotels could even implement food delivery robots — like“Every hotel brand and individual property will respond differently to the call for change, but some hotels have turned to technology in a big way.
“Most, if not all hotels, will be mandated to have fewer rooms open for service, and they will use this to market their properties as safe and secluded vacation destinations,” Karp predicted. “For example, if a hotel or resort has 100 rooms, only 60 will be available for bookings.” Monkman added that he foresees physically distanced queues, partitions at front desks and no scheduled entertainment offerings that require guest interactions. He noted that some brands like Accor are even“I think the days of buffets are gone,” Deflorian said. “Even well after a full recovery, I think guests will be very much concerned about buffets, but I do think there will be an increase in demand for in-room dining.”will survive but are not likely to remain self-service.
“Americans will be in the best shape of all time because most of us will choose the stairs,” Deflorian joked.
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