Boston’s Bluebikes public transportation system has more than 4,000 bikes across 400 stations and a lot of people rely on them to get around. When you get to where you’re going, you dock your bike to end your ride. But we’ve heard from a growing number of viewers who have faced steep charges after returning their bikes. “After I docked…
Boston’s Bluebikes public transportation system has more than 4,000 bikes across 400 stations and a lot of people rely on them to get around.
"After I docked it never registered as being docked and despite me calling them...and sending a video of it being jammed in there,” said Erik Zelikman, who works in Boston and uses Bluebikes to commute to work. "They still tried to charge me hundreds of dollars." While I was on the call, he said, like, I see your video. Like it's clearly jammed in there, you'll be fine," said Zelikman. “What one of their people told me was that the station was offline, which I understand to mean that it actually did dock, but that it just never registered in the system as docked."
“Now, I think like they think I owe them hundreds of dollars,” he said. “ I think they're going to send me to collections if I don't pay and I'm like, I don't owe you anything. You told me I didn't owe you anything.”
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