A family was removed from a Tui flight because the plane was too small after spending 48 hours waiting around in the aiport amid huge delays.
Daniel Riley, 43, wife Diane, 41, and daughter Eva, 11, had booked to fly to Crete on Sunday morning fromDue to a number of cancellations and delays, Tui advised them to drop off their luggage the night before to avoid getting stuck in queues on the morning of their flight.
After another three-hour wait, the airline sent a message explaining the flight had been postponed until the following afternoon.‘We’d waited on the runway for hours, due to the backlog of cases and lack of staff they couldn’t get the luggage onto the plane. They were all told the flight had to be moved to a smaller plane requiring a number of customers to be removed from the flight.
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