Ticketmaster has made a royal mess of issuing tickets to King Charles' coronation concert at Windsor Castle, angry fans are saying on social media.
— receive an email saying I've won 2 tickets to the Coronation Concert in the ballot and then when you click to claim them they're all gone. Total shambles of a system. Beyond disappointed," she wrote on the social media platform.
The email from Ticketmaster indicates she was one of a"randomly selected group of ballot winners" offered tickets in a"supplementary round." The tickets were made available to her on a"first come first served basis," read the email, which encouraged her to act quickly to secure her spots. Apparently, she didn't act fast enough, and won't be attending the concert after all. She bashed Ticketmaster online for writing"congratulations" and ultimately leaving her empty-handed.
"'Congratulations' and 'ballot' don't marry with a first come first served system, especially as the main Ts and Cs specified it wouldn't be like that," she added on Twitter.Another user called out Ticketmaster for failing to adhere to its own stated terms and conditions. She, too, was under the impression that tickets would not be allocated on a first-come, first-served basis.
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