TORONTO — Flair Airlines Ltd. has the highest number of complaints per 100 flights of all the major airlines in Canada, according to the Canadian…
This dealt a blow to the airline’s reputation, he said. However, as demand has crept up, Gradek said Flair is charging higher fares and therefore is likely generating more revenue.“They’re now able to address any compensation claims that are being made by passengers, whether it’s for bags or whether it’s for delayed flights or cancelled flights.”
“These recent developments demonstrate Flair’s dedication to improving our customer service and addressing past shortcomings,” said Jones. According to the CTA, the average number of complaints was lower for all the major airlines for the first three-month period of its report from April to June 2022, with Air Canada seeing an average of one complaint per 100 flights, Flair seeing 9.3, Swoop seeing 6.7 and WestJet seeing 3.9.Article content
Sunwing’s higher complaints levels over the winter likely stem from the disruptions the airline saw during that time period, Gradek said.Article content “There is a place for discount carriers, no doubt about it,” he said. But Gradek said the real test is not how they fare during peak times, but how they do when demand is lower.
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