How secure, effective file sharing and content management can give businesses a crucial advantage in the post-COVID hybrid working world
The recent global COVID pandemic dramatically accelerated the transition to remote working and hybrid working models and profoundly reshaped the ways in which businesses provision technology systems to support secure and effective collaboration.'Working location trends in Great Britain 2020-2023', published by D. Clark. It reveals that as of May 2023, 39 percent of workers in Great Britain indicated they had worked from home at some point in the previous seven days.
"A lot of business content today consists of unstructured content such as Word documents or presentations. How do you collaborate over this content? How do you manage that? This has become a huge problem for organisation to focus on, and has prompted investment in platforms such as WorkDrive that enable content creation, editing and real-time collaboration over such unstructured content," he pointed out.
"Having multiple apps creates real issue when your business-critical data – much of which is unstructured – is scattered across multiple platforms.
The organisation's head of marketing and technology, Melanie Cope Machial, described the benefits Zoho has delivered:"Technology is not quite where it should be for law firms, so thank goodness we found Zoho. Any business can hit the ground running from the moment they sign up – it's easy to understand how to use by any user skillset. And we can now provide our clients with the most seamless experience possible.
"We link all the files from WorkDrive back to CRM using WorkDrive's API which enable all our legal staff and customer service agents to access all the files directly from CRM just by clicking on a link, which makes it nice and easy for them. We can also generate external links that we use for auditing which we can password protect and encrypt so they are obviously only accessible to authorised personnel.
"We find it really easy to search for any document or file in our whole ecosystem by just typing in the subject of what you are looking for searches the whole ecosystem. You can search in WorkDrive, or across all of your Zoho applications."
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