'My job is not to manage you, the one passenger that constantly needs to be reminded to put their mask on. My job is to manage getting people where they need to go as quickly and safely as possible.'
More than ever, flight attendants have been dealing with unruly passengers fighting against mask mandates, and now, they're saying enough is enough.A year and a half into the global pandemic, with the Omicron variant lurking and holiday travel looming, many flight attendants say they've reached their breaking point with unruly passengers, many of whom still refuse to respect mask mandates.
About 85% of nearly 5,000 U.S. flight attendants said they've dealt with an unruly passenger in 2021, and 17% said they've been physically assaulted, according to a survey conducted by the AFA-CWA, AFL-CIO.Since Jan. 1, the Federal Aviation Administration has received at least 5,114 reports of unruly passengers and 3,710 reports of passengers refusing to wear a mask. Out of some 973 investigations, 239 resulted in penalties.
"I don't think that most passengers recognize that we're not just waiters and waitresses in the sky. Our primary role is safety," Andrews said. The politicization of mask-wearing and passengers consuming too much alcohol have created additional dangers, experts told ABC News.
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