Flight delays and cancellations: Luxury travel agent has never seen such chaos

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Flight delays and cancellations: Luxury travel agent has never seen such chaos
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My life as a luxury travel agent now: I sent a friend to France spur of the moment to replace a client's lost luggage and rushed a client with Covid home on a $15,000 plane to avoid quarantine

This as-told-to essay is based on a conversation with Stacy Fischer Rosenthal, the president and owner of luxury travel agency Fischer Travel who's been in the business for 40 years. Her clients pay a $100,000 initiation fee to become members at Fischer Travel, which has already gained seven new clients this year and is considering raising the initiation fee. The following has been edited for length and clarity.

Pre-Covid, people traveled for maybe a week to 10 days. What we're seeing now is families and multi-gen people traveling for four to eight weeks this summer. I couldn't spare an employee so I called a friend of mine, to see if she had her vaccination card and passport. She was on a 7 pm United flight out of Newark. The client's assistant packed up a bag in New York, had a driver pick up my friend from New Jersey with €500 and $500, and a driver met her in Nice and they delivered two bags to the Hotel du Cap-Eden-Roc. My friend spent two nights in Nice, then flew back on Friday.

We are the one point of contact for the whole trip and we don't pass that off to other people. If there was one thing I'd love to change, it would be that the service levels would be back and the response time would be a lot faster.

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